Comprehensive Guide Detailing the Process of Checking References & Hiring

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Overview

This template is used to ensure your staff have clear guidance on who does what in the reference checking process.  It gives your staff a guide to follow instead of having to ask you. 

This Process Guide ties together the Who, What, When, Where, and Why of checking references and hiring candidates. It tells staff in each role what’s expected of them, what to do when, how to do it, and what tools to use.  It makes them accountable, and eliminates the excuse, “I didn’t know I was supposed to do that.”

When it's time to check references, extend an offer and close the open position posting, your staff will have questions... 

• Who checks references?  What am I allowed or not allowed to ask?  Can I get myself or the company in trouble with the wrong questions?
• How do we decide what to offer the candidate?  And who presents the offer? 
• Who notifies unsuccessful candidates?  How?

This guide answers these questions and more.  It guides you on how to check references and extend an offer in a professional manner, and retain good relationships with unselected candidates that you may wish to consider for future positions.

Why use the Process Guide for Staff 

• Your staff have clear guidance on who does what in the reference checking process.
• It gives staff a guide to follow instead of having to ask you.

What you risk by not using the Process Guide for Staff 

• Important steps are missed or done in the wrong order.
• Staff can make assumptions and take shortcuts.
• Your company is exposed to risks associated with non-compliance to employment legislation. 

Hiring Tip for Small Business

Pre-employment testing can be controversial, but your company may choose to use it to minimize the risk of hiring someone who is the wrong fit for your culture, or doesn’t have the skills required for the position.  However, the tests you use must be valid and reliable, and must not conflict with any employment laws.  Hiring Managers may request or recommend pre-employment testing, but HR decides whether a test is administered and if so, which one.

Process Guide for Staff - Checking References & Hiring