Contact Us

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User Support

If you have an active or inactive account with us, you'll be prompted to login to submit a support ticket. 

Customer Support Center


Use the "Chat /Help" function at the bottom right of the screen to connect with us live. 


Use the form on the left.

Response time by email:  Usually within a couple of hours if not sooner. Your email will be sent to several of our staff and will be responded to more quickly to best serve you.


Phone:  1-604-699-1889

Response time by phone:  Within 2 business days.






1965 4TH AVE W.
Suite 202
V6J 1M8


1321 Upland Drive
Suite 7166
Houston, TX

Hours of Operation

Monday to Friday:   8:30 am to 4:30 pm PST   
Compare your local time.

Statutory Holidays:  Closed.  

We encourage you to contact us outside business hours. We may be able to assist immediately. If not, we'll respond early the following business day. 

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    Martina Page | Human Resources, ARC’Teryx
  • "As a fresh start up with big growth plans, ConnectsUs products were the perfect tools for establishing our HR baseline. It's truly invaluable.”

    Bill Tam | CEO, EQO Communications
  • "...I wish I had this product years ago! It is an invaluable tool for time and resource-strapped HR departments to quickly turn out quality HR practices and procedures..."

    Coleen Hunter | National Director, Human Resources, PharmaSave
  • "...We needed a starting point for everything from policies to manager resources and got so much more."

    Karen Buchanan | Office Manager, BCTIA (BC Technologies Industry Association)
  • "... We had a menu of everything we could possibly need to quickly create HR best practices. The toolkit helped me understand what every small business should have in place."

    Salina Visram Landstad | Partner, Creative Spirits
  • “…We were constantly “reinventing” the wheel when it came to establishing even the most basic administrative policies, procedures and templates (we were constantly “borrowing” examples from our sister organizations).  Your product provides us with virtually everything we were looking for in one nice, neat customizable package.”

    Brenda Taillefer | Executive Assistant, Athabasca Watershed Council