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User Support

If you have an active or inactive account with us, you'll be prompted to login to submit a support ticket. 

Customer Support Center

Connect with Us

Kindly connect with us digitally to start. Chat and email are monitored by several staff members and will be responded to more quickly to best serve you.

Chat
with Us

Use the "Chat /Help" function at the bottom right of the screen to connect with us live. 
 

Email
Us

Use the email form here at the bottom of this page. Response time; typically a couple of hours, if not sooner.

Book a
Consultation

Want to talk through one of our subscriptions or service offerings? Schedule a call here. 

 

Access
HR on Call

If you have an HR Complete subscription with HR on Call, you must be logged in to access the service. 

Phone us.

1-604-699-1889.  Phone support is available in instances where Chat or Email are not sufficient. 

Hours of Operation

We are open: Monday to Friday,  8:30 am to 4:30 pm EST   Compare your local time.  

We are closed:  BC and Ontario Statutory Holidays as well as the closure dates noted below. 

2025 Closures

The offices are closed the following dates. 

May 19, 2025 Victoria Day 
July 1, 2025 Canada Day 
August 4, 2025 Civic Holiday (BC)
September 1, 2025 Labour Day 
September 30, 2025 National Day for Truth and Reconciliation (BC)
October 13, 2025 Thanksgiving Day
November 11, 2025 Remembrance Day (BC)
December 25, 2025 Christmas Day
December 26, 2025 Boxing Day (ON)

Mail

Canada

1965 4TH AVE W.
Suite 202
VANCOUVER,  BC 
CANADA
V6J 1M8
 

USA

1321 Upland Drive
Suite 7166
Houston, TX
77043

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  • "... We had a menu of everything we could possibly need to quickly create HR best practices. The toolkit helped me understand what every small business should have in place."

    Salina Visram Landstad | Partner, Creative Spirits

  • “I love your products. You have done a truly fabulous job with your toolkits. I’ve just spent 3 hours customizing your toolkit for one of my clients, and what I’ve done already would have any senior management team ecstatic. Talk about return on investment!”

    Deborah Nicols | Principal HR Consultant, Nicols & Dymes Consulting Inc.

  • “…I finished my first draft of the whole manual yesterday; after only 3 weeks of having your product. It would have taken me months to do the same thing by myself. THANKS A LOT FOR A WONDERFUL TOOL!...”

    Jorge O. Aviles | Arrow Energy Ltd.

  • "As a fresh start up with big growth plans, ConnectsUs products were the perfect tools for establishing our HR baseline. It's truly invaluable.”

    Bill Tam | CEO, EQO Communications

  •  "... covers all the bases and really do let us focus on fine-tuning an existing product to meet our needs instead of starting completely from scratch."

    Ed Anderson | President, Dyrand Systems

  • "...I wish I had this product years ago! It is an invaluable tool for time and resource-strapped HR departments to quickly turn out quality HR practices and procedures..."

    Coleen Hunter | National Director, Human Resources, PharmaSave
Testimonials Customer List