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User Support

If you have an active or inactive account with us, you'll be prompted to login to submit a support ticket. 

Customer Support Center

Connect with Us

  • We look forward to connecting with you initially by email or chat which is monitored by several staff members and will be responded to more quickly to best serve you.
  • Phone support is available in instances where Chat or Email are not sufficient. 
  • We encourage you to contact us outside business hours. We may be able to assist immediately. If not, we'll respond the following  business day.  

Chat

Use the "Chat /Help" function at the bottom right of the screen to connect with us live. 

Email

Use the form on the left. Response time by email is typically within a couple of hours during out business hours,  if not sooner.

Phone

1-604-699-1889

Hours of Operation

We are open: Monday to Friday,  8:30 am to 4:30 pm EST   Compare your local time.  

We are closed:  BC and Ontario Statutory Holidays as well as the closure dates noted below. 

2024/2025 Closures

The office is not open on the following dates. 

Sep 30, 2024 National Day for Truth and Reconciliation (BC)
Oct 14, 2024 Thanksgiving Day
Nov 11, 2024 Remembrance Day (BC)
Dec 23, 2024 to Dec 31, 2024 Holiday Closure
Jan 01 to Jan 03, 2025 Holiday Closure

Mail

 

Canada

1965 4TH AVE W.
Suite 202
VANCOUVER,  BC 
CANADA
V6J 1M8
 

USA

1321 Upland Drive
Suite 7166
Houston, TX
77043

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  • "Entirely straightforward!  Our Office Administrator basically took the templates and ran with them in a few days…professionally written using common language, and demonstrates significant and immediate value."

    Kent Toy | Director, Finance & Administration, Antarctica Systems

  • “I love your products. You have done a truly fabulous job with your toolkits. I’ve just spent 3 hours customizing your toolkit for one of my clients, and what I’ve done already would have any senior management team ecstatic. Talk about return on investment!”

    Deborah Nicols | Principal HR Consultant, Nicols & Dymes Consulting Inc.

  • "...My partner and I will be forever grateful to ConnectsUs HR toolkits for helping us get our personnel back on track with clear policies and procedures. Getting on board with the product was a piece of cake..."

    Sherrita Magalde | Co-Owner, Amigo Travel | Salt Lake City, UT

  • "... much-needed and well thought out. We recommend the products to our clients who have a need to cut through the complexities of managing their employees. It’s easy to use and provides immediate value.”

    Greg Pallone | President, TRG Group

  • I just wanted to write to say that ConnectsUs HR™ for Consultants is truly a gift. I've been searching for this type of support with other service providers with no luck. The templates and Resource Center you have created are so helpful, and provide a comprehensive menu of topics, best practices and well-written content that would have taken months to create from scratch. In most cases, my clients don't want to wait long to see results. I am very thankful to have found your product that makes me look so good!

    Thank you again!

    A new and thankful customer

    Stacey Messner | Principle Consultant | staceymessner.com

  • "...We needed a starting point for everything from policies to manager resources and got so much more."

    Karen Buchanan | Office Manager, BCTIA (BC Technologies Industry Association)
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