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Subscribers' Support
If you have an active or inactive account with us, please log in and submit a support ticket in our
Connect with Us
Chat
Use the "Ask Us Anything" Chat function at the bottom of the screen to connect with us live.
If we're not available on chat, contact us by email using the form on the left for faster service.
Response time by email: Usually within a couple of hours if not sooner. Your email will be sent to several of our staff and will be responded to more quickly to best serve you.
Phone
Phone: 1-604-699-1889
Toll Free: 1-866-925-3275
Response time by phone: Within 2 business days.
Fax
855-539-9588
Canada
1965 4TH AVE W.
Suite 202
VANCOUVER, BC
CANADA
V6J 1M8
USA
1321 Upland Drive
Suite 7166
Houston, TX
77043
Hours of Operation
Monday to Friday: 8:30 am to 4:30 pm PST
Compare your local time.
Statutory Holidays: Closed.
We encourage you to contact us outside business hours. We may be able to assist immediately. If not, we'll respond early the following day.