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Receptionist
Download the pre-written, detailed and completed Receptionist job description example for free to ensure that your job description is professionally documented. The Receptionist manages day-to-day operations of the front desk and reception area of the company and performs a variety of administrative and clerical tasks for select stakeholders.
Overview
The free download of the Receptionist job description example outlines the profile of the Receptionist position.
The Receptionist is responsible for providing administrative support to various stakeholders. Being the first point of contact for any person contacting the Company, this position is important as it establishes first impressions. This position is also the hub and glue of the business since they touch so many departments and have regular contact with all staff members.
It is essential to have a pleasant and polite demeanor since this position is also a customer service roll and a level of customer focus is always to be upheld. Maintaining composure when provoked, under intense pressure, or faced with multiple priorities is fundamental for this role.
The Receptionist welcomes guests, clients, and employees, directing and announcing them appropriately, answers and forwards phone calls, receives daily mail and ensures reception area is clean and presentable. Experience in a similar position is always preferred and a competency in Microsoft Office applications such as Outlook, Word, and Excel is required.
The Receptionist is resourceful and proactive with excellent multitasking and time management skills and maintains a professional attitude and appearance. Ultimately, the Receptionist’s job is to ensure the reception area welcomes guests positively and executes all administrative duties to the highest quality standards.
Receptionist Responsibilities
Here are a few responsibilities key to the Receptionist position. For a full list, download the free pre-written Receptionist job description template.
- Maintains security awareness and monitors visitor access.
- Provides basic Company information through email, phone, and in-person.
- Answers telephone and directs calls to other employees.
- Ensures knowledge of staff movements in and out of the Company.
- Is the primary liaison for facility issues with suppliers, building property management and staff.
- Maintains exception reporting for staff absences and timesheets.
- Provides clerical support for Accounts Payable and Hourly Payroll.
Receptionist Skills
Here are a few required skills key to the Receptionist position. For a full list, download the free pre-written Receptionist job description template.
- MS Office Word, Outlook
- MS Office Excel
- Time management
- Supply management
- Office equipment
- Administrative and clerical procedures
Alternative Receptionist Jot Titles
The Receptionist is also known as Office Assistant, Executive Assistant, Client Relations Manager, Virtual Assistant, or Virtual Receptionist.
Templates
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Receptionist Job Description Components
This Receptionist job description includes the following components:
Position Details Provides fields to be completed including reporting structure, job classification, benefits eligibility, overtime exemption status, direct reports, eligibility for bonus, work location, internal and external relationships, supervision required, decision-making authority, travel required. Provides fields to be completed including position overview, responsibilities and accountabilities, job-related technical skills, experience, education, training, position success traits, as well as additional comments for position. A short, clear and accurate summary of the job position objective that includes the general responsibilities, goals, relationships with customers, staff, executives and results expected of incumbent employees. A comprehensive list of categorized key responsibilities, each indicating the percentage of time a high-level responsibility will take, along with the key tasks associated with each responsibility. A concise list of job-related technical/hard skills that include the specific knowledge and abilities required for success in the job. The necessity for proficiency, experience or familiarity of each task is specified. Provides a clear and specific list of experience, degrees, diplomas, certificiations, training, or disgnation required and preferred for the position. Provides a concise list of personality traits, competencies, or soft skills that lead to success in the position and career development. Provides a field to insert additional information that is necessary and specific for the job description.
Position Requirements
Position Overview
Responsibilities
Job-Related Technical Skills
Experience/Education/Training
Positions Success Traits
Other Factors
How is the Receptionist job description used?
Once completed, the Receptionist job description is used in the following ways:
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The following pre-written job description templates are included in the Job Descriptions Samples Kit and represent standard or common job descriptions used in most companies. Accountant job description The Accountant is responsible for providing the company’s financial information to management by researching and analyzing accounting data and preparing reports, while being careful to comply with financial policies and regulations. The Accounting Clerk is responsible for ensuring accuracy of financial records through clerical and administrative duties. General tasks include assisting with reporting, bookkeeping, research and resolving discrepancies. The Office Manager organizes and coordinates office administration and procedures to ensure that day-to-day operations run smoothly, maintaining office systems and managing staff to ensure safety, efficiency, and organizational effectiveness throughout the office. The Administrative Assistant is responsible for general office administration to ensure efficient and smooth day-to-day operation of the office by providing administrative support to various office staff. The Receptionist is responsible for providing administrative support to various stakeholders. Being the first point of contact for any person contacting the company, it establishes first impressions and is the hub and glue of the business since they touch so many departments and have regular contact with all staff members. The Internal Help Desk Technician is a customer service position that resolves in-office issues related to hardware, software and other computer systems. This tech-savvy employee performs remote and in-office troubleshooting as well as regular maintenance to diagnose, resolve and maintain any IT related issues for employees. The IT Manager advises the company on IT solutions that will promote the highest level of growth and efficiency. This position serves as a translator between technical teams and senior management, managing staff, and researching and implementing technological strategic solutions. The HR Manager is responsible for recommending, creating, and administering Human Resources best practices, services, and programs that align with the company’s values, strategic and annual business plan priorities, mission, and departmental mandates. The Recruiting Manager works closely with hiring managers to manage sourcing, interviewing and the overall hiring process to ensure that qualified employees, contractors and consultants are hired to meet the company’s current and future workforce requirements. The Sales Representative uses sales expertise to sell the company’s product online, over the phone or in person to find out what their customers want and suggests products or services that will address their needs. Or The Account Manager acts as the point of contact for their clients, being responsible for building and maintaining strong, long-lasting relationships with clients on behalf of the company and providing them with products that best fit their individual needs. The Sales Manager focuses on maximizing sales team potential and developing new sales strategies to keep the company competitive and innovative, leading sales efforts by managing recruitment, objectives, coaching and performance monitoring of Sales Representatives. Or The Regional/District Sales Manager leads the sales team in a geographic region, responsible for developing and implementing a strategic sales strategy that generates growth and profitability for the business. The Customer Service Representative acts as a liaison between the business and its customers, providing customers with information to address inquiries regarding company products and services, while also resolving customer complaints, errors, and cancelations. The Customer Service Manager is accountable for providing department-level management and leadership to the Customer Services team. The position works closely with other departments, training institutions, industry groups, and employers to ensure the company fulfils its customer service mandate. The Graphic Designer crafts and edits visual pieces to convey information and communicate the company’s ideas in a more attractive way, acting as a visual storyteller who, with an understanding of branding and marketing, is responsible for engaging, informing, and inspiring the company’s audience. The Marketing Coordinator drafts reports, tracks results, coordinates content, builds relationships with sales teams, and supports all marketing strategies. Acting as the marketing manager’s right hand, a marketing coordinator helps implement marketing, advertising and branding plans. The Product Manager is the product expert, in charge of creating the road map that guides the product from ideation through development to launch, bridging the gap among all departments involved in production, including R&D, engineering, manufacturing, marketing and customer support. The Marketing Manager is responsible for the marketing department, managing an internal team of writers, designers, and product managers to identify what consumers want, and deliver solutions to help the company promote their products. This job description also includes a menu of components that applicable to the following positions: The CEO has overall responsibility for creating, planning, executing, and integrating the strategic direction of an organization. The CEO is in charge of major corporate decisions, managing the company’s resources, operations, and management team, providing strategic direction as well as creating a vision for success. The CFO is responsible for analyzing, strategizing, and growing the company’s financial position, providing critical financial strategies and performance management to guide the financial systems that empower the company. The CTO is responsible for all technology systems, processes, software design and development, acting as the technology and business expert alongside the CEO, providing leadership through their knowledge of technology, establishing the company’s technical vision, strategies, and plans for growth. The CMO oversees the planning, development, and execution of a company’s marketing initiatives, leading the marketing team with enthusiasm and guidance, overseeing all marketing operations and developing the company’s marketing strategy and vision. The CHRO provides organizational leadership and implements human resource strategies that support the overall business plan, strategic direction and goals of the business, building a strong credibility of the company's HR functions through leadership skills, professional qualifications, and integrity.
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