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User Support

If you have an active or inactive account with us, you'll be prompted to login to submit a support ticket. 

Customer Support Center

Connect with Us

Kindly connect with us digitally to start. Chat and email are monitored by several staff members and will be responded to more quickly to best serve you.

Chat
with Us

Use the "Chat /Help" function at the bottom right of the screen to connect with us live. 
 

Email
Us

Use the email form here at the bottom of this page. Response time; typically a couple of hours, if not sooner.

Book a
Consultation

Want to talk through one of our subscriptions or service offerings? Schedule a call here. 

 

Access
HR on Call

If you have an HR Complete subscription with HR on Call, you must be logged in to access the service. 

Phone us.

1-604-699-1889.  Phone support is available in instances where Chat or Email are not sufficient. 

Hours of Operation

We are open: Monday to Friday,  9:00 am to 4:30 pm EST   Compare your local time.  

Closures

Our offices are closed as follows:  

May 18, 2026

Victoria Day
June 24, 2026 Saint-Jean-Baptiste Day
July 01, 2026

Canada Day
August 03, 2026

B.C. Day
September 07, 2026

Labour Day
September 30, 2026

National Day for Truth and Reconciliation    
October 12, 2026

Thanksgiving Day    
November 11, 2026

Remembrance Day   

CANADA

Mailing Address
365 Sainte-Catherine E St
Unit #373
Montréal, QC H2X 3X2

Office
202 1965 4TH AVE.W
VANCOUVER, BC V6J 1M8

USA

1321 Upland Drive
Suite 7166
Houston, TX
77043

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  • “I love your products. You have done a truly fabulous job with your toolkits. I’ve just spent 3 hours customizing your toolkit for one of my clients, and what I’ve done already would have any senior management team ecstatic. Talk about return on investment!”

    Deborah Nicols | Principal HR Consultant, Nicols & Dymes Consulting Inc.

  •  "... covers all the bases and really do let us focus on fine-tuning an existing product to meet our needs instead of starting completely from scratch."

    Ed Anderson | President, Dyrand Systems

  • “…What a great product! I cannot emphasize enough how delighted I am with it…Your work is thorough, detailed, comprehensive, thought provoking, well laid out, easy to work with, professional, and great value. Thank you and compliments on a job very well done.”

    Grant Hodgins, B.Comm | CEO, Hodgins Auctioneers Inc.

  • "...In a small business, best HR practices are sometimes not implemented due to a lack of resources or HR knowledge. With ConnectsUs products, we were able to implement them quickly and easily."

    Chris Breikss | President, 6S Marketing Inc. | New York, New York

  • "...My partner and I will be forever grateful to ConnectsUs HR toolkits for helping us get our personnel back on track with clear policies and procedures. Getting on board with the product was a piece of cake..."

    Sherrita Magalde | Co-Owner, Amigo Travel | Salt Lake City, UT

  • "... much-needed and well thought out. We recommend the products to our clients who have a need to cut through the complexities of managing their employees. It’s easy to use and provides immediate value.”

    Greg Pallone | President, TRG Group
Testimonials Customer List