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User Support

If you have an active or inactive account with us, you'll be prompted to login to submit a support ticket. 

Customer Support Center

Connect with Us

Kindly connect with us digitally to start. Chat and email are monitored by several staff members and will be responded to more quickly to best serve you.

Chat
with Us

Use the "Chat /Help" function at the bottom right of the screen to connect with us live. 
 

Email
Us

Use the email form here at the bottom of this page. Response time; typically a couple of hours, if not sooner.

Book a
Consultation

Want to talk through one of our subscriptions or service offerings? Schedule a call here. 

 

Access
HR on Call

If you have an HR Complete subscription with HR on Call, you must be logged in to access the service. 

Phone us.

1-604-699-1889.  Phone support is available in instances where Chat or Email are not sufficient. 

Hours of Operation

We are open: Monday to Friday,  9:00 am to 4:30 pm EST   Compare your local time.  

Closures

Our offices are closed as follows:  

May 18, 2026

Victoria Day
June 24, 2026 Saint-Jean-Baptiste Day
July 01, 2026

Canada Day
August 03, 2026

B.C. Day
September 07, 2026

Labour Day
September 30, 2026

National Day for Truth and Reconciliation    
October 12, 2026

Thanksgiving Day    
November 11, 2026

Remembrance Day   

CANADA

Mailing Address
365 Sainte-Catherine E St
Unit #373
Montréal, QC H2X 3X2

Office
202 1965 4TH AVE.W
VANCOUVER, BC V6J 1M8

USA

1321 Upland Drive
Suite 7166
Houston, TX
77043

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  • “…I finished my first draft of the whole manual yesterday; after only 3 weeks of having your product. It would have taken me months to do the same thing by myself. THANKS A LOT FOR A WONDERFUL TOOL!...”

    Jorge O. Aviles | Arrow Energy Ltd.

  • "Entirely straightforward!  Our Office Administrator basically took the templates and ran with them in a few days…professionally written using common language, and demonstrates significant and immediate value."

    Kent Toy | Director, Finance & Administration, Antarctica Systems

  • "...I wish I had this product years ago! It is an invaluable tool for time and resource-strapped HR departments to quickly turn out quality HR practices and procedures..."

    Coleen Hunter | National Director, Human Resources, PharmaSave

  • "...An HR resource at your fingertips; take it as it is, or customize it to meet your needs. Just what every business owner needs!"

    Carol Hama | Director, Professional Development & Services, HRMA - British Columbia Human Resources Management Association

  •  "... covers all the bases and really do let us focus on fine-tuning an existing product to meet our needs instead of starting completely from scratch."

    Ed Anderson | President, Dyrand Systems

  • "Just a quick note to say thank you!  ConnectsUs HR toolkit is the perfect solution for our needs. The point and click application combined with the rich content of best practices gives us everything we need to create professional results.”

    Theresa Partlow | Director, Human Resources, Emeritus Assisted Living | Seattle, WA
Testimonials Customer List