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User Support

If you have an active or inactive account with us, you'll be prompted to login to submit a support ticket. 

Customer Support Center

Connect with Us

Kindly connect with us digitally to start. Chat and email are monitored by several staff members and will be responded to more quickly to best serve you.

Chat
with Us

Use the "Chat /Help" function at the bottom right of the screen to connect with us live. 
 

Email
Us

Use the email form here at the bottom of this page. Response time; typically a couple of hours, if not sooner.

Book a
Consultation

Want to talk through one of our subscriptions or service offerings? Schedule a call here. 

 

Access
HR on Call

If you have an HR Complete subscription with HR on Call, you must be logged in to access the service. 

Phone us.

1-604-699-1889.  Phone support is available in instances where Chat or Email are not sufficient. 

Hours of Operation

We are open: Monday to Friday,  9:00 am to 4:30 pm EST   Compare your local time.  

2026 Closures

Our offices are closed as follows:  

February 16, 2026

Family Day
April 03, 2026

Good Friday
April 06, 2026 Easter Monday
May 18, 2026

Victoria Day
July 01, 2026

Canada Day
August 03, 2026

B.C. Day
September 07, 2026

Labour Day
September 30, 2026

National Day for Truth and Reconciliation    
October 12, 2026

Thanksgiving Day    
November 11, 2026

Remembrance Day   

Mail

Canada

365 Sainte-Catherine E St
Unit #373
Montréal, QC H2X 3X2

USA

1321 Upland Drive
Suite 7166
Houston, TX
77043

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    Theresa Partlow | Director, Human Resources, Emeritus Assisted Living | Seattle, WA
Testimonials Customer List