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User Support

If you have an active or inactive account with us, you'll be prompted to login to submit a support ticket. 

Customer Support Center

Connect with Us

Kindly connect with us digitally to start. Chat and email are monitored by several staff members and will be responded to more quickly to best serve you.

Chat
with Us

Use the "Chat /Help" function at the bottom right of the screen to connect with us live. 

Email
Us

Use the email form here at the bottom of this page. Response time; typically a couple of hours, if not sooner.

Access
HR on Call

If you have an HR Complete subscription with HR on Call, you must be logged in to access the service. 

Book a
Consultation for HR Services

Contracted HR services are now delivered through Sienna HR.  
Book a free 30-min consultation to discuss your options. 

Phone us.

1-604-699-1889.  Phone support is available in instances where Chat or Email are not sufficient. 

Hours of Operation

We are open: Monday to Friday,  9:00 am to 4:30 pm EST   Compare your local time.  

Closures

Our offices are closed as follows:  

July 01, 2026

Canada Day
August 03, 2026

B.C. Day
September 07, 2026

Labour Day
September 30, 2026

National Day for Truth and Reconciliation    
October 12, 2026

Thanksgiving Day    
November 11, 2026

Remembrance Day   
December 21, 2026 -January 1, 2027 Holiday Closure

CANADA

Mailing Address
365 Sainte-Catherine E St
Unit #373
Montréal, QC H2X 3X2

Office
202 1965 4TH AVE.W
VANCOUVER, BC V6J 1M8

USA

1321 Upland Drive
Suite 7166
Houston, TX
77043

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  • "...I wish I had this product years ago! It is an invaluable tool for time and resource-strapped HR departments to quickly turn out quality HR practices and procedures..."

    Coleen Hunter | National Director, Human Resources, PharmaSave

  • "...My partner and I will be forever grateful to ConnectsUs HR toolkits for helping us get our personnel back on track with clear policies and procedures. Getting on board with the product was a piece of cake..."

    Sherrita Magalde | Co-Owner, Amigo Travel | Salt Lake City, UT

  • “...As an HR Professional, the toolkit is an indispensable resource. It includes templates I would never have thought to include for HR best practices..."

    Cyndy Ruiz | Principal HR Consultant, CRL & Associates | Seattle, WA

  • "...Easy to use and cost-effective.  ConnectsUs HR toolkits has all the tools I need for developing my HR policies and procedures, and company information."

    Matthew Eichhorst | President, Expedia CruiseShipCenters

  • "...Comprehensive, well-written and creative… provided us with a new perspective on what kind of best practices we should be implementing for existing and new employees... great value with instant return on investment."

    George Reznik | Chief Operating Officer & CFO, Infowave Software

  • “…I finished my first draft of the whole manual yesterday; after only 3 weeks of having your product. It would have taken me months to do the same thing by myself. THANKS A LOT FOR A WONDERFUL TOOL!...”

    Jorge O. Aviles | Arrow Energy Ltd.
Testimonials Customer List