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User Support
If you have an active or inactive account with us, you'll be prompted to login to submit a support ticket.
Connect with Us
- We look forward to connecting with you initially by email or chat which is monitored by several staff members and will be responded to more quickly to best serve you.
- Phone support is available in instances where Chat or Email are not sufficient.
- We encourage you to contact us outside business hours. We may be able to assist immediately. If not, we'll respond the following business day.
Chat
Use the "Chat /Help" function at the bottom right of the screen to connect with us live.
Use the form on the left. Response time by email is typically within a couple of hours during out business hours, if not sooner.
Phone
1-604-699-1889
Hours of Operation
Monday to Friday: 8:00 am to 4:30 pm PST
Compare your local time.
Statutory Holidays: Closed.
Canada
1965 4TH AVE W.
Suite 202
VANCOUVER, BC
CANADA
V6J 1M8
USA
1321 Upland Drive
Suite 7166
Houston, TX
77043