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We're always happy to help. Contact us by using the chat functionality at the bottom right of your screen. Or contact us by email or phone.
ConnectsUs HR is a subscription to a resource center that is renewed annually at your discretion. You don't have to renew once the subscription ends at the end of the year, but you won't have access to revised or new templates and updates.
NOTE that once you download your templates, they are yours to use in perpetuity - as long as you don't share them outside the entity that purchased the license.
We are one of the very few online companies that DO NOT auto-renew subscription plans without your permission - meaning that your credit card will not be charged automatically once your subscription ends. Ever. We're not sneaky about it and don't hide the auto-renew checked box in the fine print. We believe that if you like our products, you'll choose to renew on your own!
In fact, we never see your credit card information and we don't have an auto-renew option. When your subscription ends, we'll send you a reminder by email and if you want to re-subscribe, you'll re-enter your credit card information. If you don't re-subscribe - you'll never get charged.
We accept the following payment methods. As well as paying by check. You will see an option for check payment during the check-out process when you're asked to pay.
Due to Paypal limitations for multiple currency payments, Paypal available for Canadian billing addresses only.
- ConnectsUs uses the best security available in the payment industry with SSL encryption to protect all of your e-commerce processes and transactions.
- We make use of a secure third party payment processor so we never store (or see) your credit card information.
Yes. The system can only process your upgrade and discount if you are logged in. Log in here.
Your login user name is the email you used to sign up for your original trial or paid subscription, and is the one we use for all communications with you. Can't find that email? Chat with us on the Chat function on the bottom right of your screen, or contact us here.