Subscription and Purchase FAQ's

Still can't find what you're looking for?

We're always happy to help. Contact us by using the HELP functionality at the bottom right of your screen.  Or contact us here.

Do you auto-renew my subscription?

We are one of the very few (if not, only) online business that does not auto-renew your subscription plan without your permission.  We don't have an auto-renew option. That means that your credit card will not be charged automatically once your subscription ends. Ever.  We're not sneaky about it and don't hide the auto-renew checked box in the fine print. We believe that if you like our products, you'll choose to renew on your own. 

When your subscription ends, we'll send you a reminder by email and if you want to re-subscribe, you'll re-enter your credit card information. If you don't re-subscribe - you'll never get charged. 

What is pricing based on? Is this a subscription? 

HR Toolkit and HR Consulting Kit are 6-month subscriptions that provide access to the restricted Resource Center. Subscriptions are renewed bi-annually at your discretion and don't auto-renew. 

Can I keep the templates even after the subscription ends?

Yes. Once you download one or all the templates, they are yours to use indefinitely, provided you remain in compliance with the subscription's established terms.  

Do I get a discount when I renew?

Yes! If you renew within 5 days after your subscription expiry date, you get 15% off. We'll email you with the discount code closer to expiry, or you can find it in your "My Account" tab. 

Do you store my credit card number?  

In fact, we never see your credit card information. Your credit card is verified and processed by a secure third party banking institution.  

What payment methods do you accept?

We accept the following payment methods. As well as paying by check. You will see an option for check payment during the check-out process when you're asked to pay. 

I don't trust websites with my credit card. How do I know it's safe? 

  • ConnectsUs HR uses the best security available in the payment industry with SSL encryption to protect all of your e-commerce processes and transactions.
  • We make use of a secure third party payment processor so we never store (or see) your credit card information.

I forgot to use my discount code when I purchased. Can I get a refund for the difference?

Unfortunately, our system does not allow for changes to an order or retroactive application of a discount code once your order and payment has been processed.  Please ensure that any discount code is processed at the time of your order. 

If I'm a trial member, do I need to log in to purchase? 

Yes. The system can only process  your upgrade and discount if you are logged in.  Log in here.

I tried to log in as a Trial member to upgrade, but I can't remember my user name or email.  

Your login user name is the email you used to sign up for your original trial or paid subscription, and is the one we use for all communications with you.  Can't find that email? Chat with us on the Chat function on the bottom right of your screen, or contact us here