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User Support

If you have an active or inactive account with us, you'll be prompted to login to submit a support ticket. 

Customer Support Center

Connect with Us

  • We look forward to connecting with you initially by email or chat which is monitored by several staff members and will be responded to more quickly to best serve you.
  • Phone support is available in instances where Chat or Email are not sufficient. 
  • We encourage you to contact us outside business hours. We may be able to assist immediately. If not, we'll respond the following  business day.  

Chat

Use the "Chat /Help" function at the bottom right of the screen to connect with us live. 

Email

Use the form on the left. Response time by email is typically within a couple of hours during out business hours,  if not sooner.

Phone

1-604-699-1889

Hours of Operation

Open: Monday to Friday,  8:30 am to 4:30 pm EST   Compare your local time.  

Closed:  BC and Ontario Statutory Holidays. 

2024/2025 Closures

Closure Date  
2024  
Jan 01, 2024 New Year's Day
Feb 19 2024 Family Day
Mar 29, 2024 Good Friday
Apr 01, 2024 Easter Monday
May 20, 2024 Victoria Day
Jul 01, 2024 Canada Day
Aug 05, 2024 BC Day, Simcoe Day
Sep 02, 2024 Labour Day
Sep 09 to Sep  13, 2024
(Affects HR on Call only) 		 Internal company offsite
Sep 30, 2024 National Day for Truth and Reconciliation (BC)
Oct 14, 2024 Thanksgiving Day
Nov 11, 2024 Remembrance Day (BC)
Dec 23, 2024 to Dec 31, 2024 Holiday Closure
2025  
Jan 01 to Jan 03, 2025 Holiday Closure

Mail

 

Canada

1965 4TH AVE W.
Suite 202
VANCOUVER,  BC 
CANADA
V6J 1M8
 

USA

1321 Upland Drive
Suite 7166
Houston, TX
77043

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    Deborah Nicols | Principal HR Consultant, Nicols & Dymes Consulting Inc.

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    Cyndy Ruiz | Principal HR Consultant, CRL & Associates | Seattle, WA

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    Bill Tam | CEO, EQO Communications

  • “…I finished my first draft of the whole manual yesterday; after only 3 weeks of having your product. It would have taken me months to do the same thing by myself. THANKS A LOT FOR A WONDERFUL TOOL!...”

    Jorge O. Aviles | Arrow Energy Ltd.

  • I just wanted to write to say that ConnectsUs HR™ for Consultants is truly a gift. I've been searching for this type of support with other service providers with no luck. The templates and Resource Center you have created are so helpful, and provide a comprehensive menu of topics, best practices and well-written content that would have taken months to create from scratch. In most cases, my clients don't want to wait long to see results. I am very thankful to have found your product that makes me look so good!

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    Stacey Messner | Principle Consultant | staceymessner.com
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