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User Support

If you have an active or inactive account with us, you'll be prompted to login to submit a support ticket. 

Customer Support Center

Connect with Us

  • We look forward to connecting with you initially by email or chat which is monitored by several staff members and will be responded to more quickly to best serve you.
  • Phone support is available in instances where Chat or Email are not sufficient. 
  • We encourage you to contact us outside business hours. We may be able to assist immediately. If not, we'll respond the following  business day.  

Chat

Use the "Chat /Help" function at the bottom right of the screen to connect with us live. 

Email

Use the email form at the bottom of this page here. Response time by email is typically within a couple of hours during business hours,  if not sooner.

Phone

1-604-699-1889

Hours of Operation

We are open: Monday to Friday,  8:30 am to 4:30 pm EST   Compare your local time.  

We are closed:  BC and Ontario Statutory Holidays as well as the closure dates noted below. 

2025 Closures

The office is not open on the following dates. 

January 1, 2025 New Year's Day (BC, ON)
February 17, 2025 Family Day (BC, ON)
April 18, 2025 Good Friday (BC, ON)
May 19, 2025 Victoria Day (BC, ON)
July 1, 2025 Canada Day (BC, ON)
August 4, 2025 Civic Holiday (BC)
September 1, 2025 Labour Day (BC, ON)
September 30, 2025 National Day for Truth and Reconciliation (BC)
October 13, 2025 Thanksgiving Day (BC, ON)
November 11, 2025 Remembrance Day (BC)
December 25, 2025 Christmas Day (BC, ON)
December 26, 2025 Boxing Day (ON)

Mail

Canada

1965 4TH AVE W.
Suite 202
VANCOUVER,  BC 
CANADA
V6J 1M8
 

USA

1321 Upland Drive
Suite 7166
Houston, TX
77043

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  • “…What a great product! I cannot emphasize enough how delighted I am with it…Your work is thorough, detailed, comprehensive, thought provoking, well laid out, easy to work with, professional, and great value. Thank you and compliments on a job very well done.”

    Grant Hodgins, B.Comm | CEO, Hodgins Auctioneers Inc.

  • I just wanted to write to say that ConnectsUs HR™ for Consultants is truly a gift. I've been searching for this type of support with other service providers with no luck. The templates and Resource Center you have created are so helpful, and provide a comprehensive menu of topics, best practices and well-written content that would have taken months to create from scratch. In most cases, my clients don't want to wait long to see results. I am very thankful to have found your product that makes me look so good!

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    A new and thankful customer

    Stacey Messner | Principle Consultant | staceymessner.com

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    Kent Toy | Director, Finance & Administration, Antarctica Systems

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    Matthew Eichhorst | President, Expedia CruiseShipCenters

  • “I love your products. You have done a truly fabulous job with your toolkits. I’ve just spent 3 hours customizing your toolkit for one of my clients, and what I’ve done already would have any senior management team ecstatic. Talk about return on investment!”

    Deborah Nicols | Principal HR Consultant, Nicols & Dymes Consulting Inc.

  •  "... covers all the bases and really do let us focus on fine-tuning an existing product to meet our needs instead of starting completely from scratch."

    Ed Anderson | President, Dyrand Systems
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