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User Support

If you have an active or inactive account with us, you'll be prompted to login to submit a support ticket. 

Customer Support Center

Connect with Us

Kindly connect with us digitally to start. Chat and email are monitored by several staff members and will be responded to more quickly to best serve you.

Chat
with Us

Use the "Chat /Help" function at the bottom right of the screen to connect with us live. 
 

Email
Us

Use the email form here at the bottom of this page. Response time; typically a couple of hours, if not sooner.

Book a
Consultation

Want to talk through one of our subscriptions or service offerings? Schedule a call here. 

 

Access
HR on Call

If you have an HR Complete subscription with HR on Call, you must be logged in to access the service. 

Phone us.

1-604-699-1889.  Phone support is available in instances where Chat or Email are not sufficient. 

Hours of Operation

We are open: Monday to Friday,  9:00 am to 4:30 pm EST   Compare your local time.  

2025 Closures

Our offices are closed as follows:  

Dec 22, 2025 - Jan 02, 2026 Holiday Closure

Mail

Canada

365 Sainte-Catherine E St
Unit #373
Montréal, QC H2X 3X2

USA

1321 Upland Drive
Suite 7166
Houston, TX
77043

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  • I just wanted to write to say that ConnectsUs HR™ for Consultants is truly a gift. I've been searching for this type of support with other service providers with no luck. The templates and Resource Center you have created are so helpful, and provide a comprehensive menu of topics, best practices and well-written content that would have taken months to create from scratch. In most cases, my clients don't want to wait long to see results. I am very thankful to have found your product that makes me look so good!

    Thank you again!

    A new and thankful customer

    Stacey Messner | Principle Consultant | staceymessner.com

  • "Rather than wasting countless hours reinventing the wheel, a lot of the leg work is done for you. Worth checking out. A real help if you need to get HR best practices in place in a short amount of time."

    Martina Page | Human Resources, ARC’Teryx

  •  "... covers all the bases and really do let us focus on fine-tuning an existing product to meet our needs instead of starting completely from scratch."

    Ed Anderson | President, Dyrand Systems

  • "...An HR resource at your fingertips; take it as it is, or customize it to meet your needs. Just what every business owner needs!"

    Carol Hama | Director, Professional Development & Services, HRMA - British Columbia Human Resources Management Association

  • “…We were constantly “reinventing” the wheel when it came to establishing even the most basic administrative policies, procedures and templates (we were constantly “borrowing” examples from our sister organizations).  Your product provides us with virtually everything we were looking for in one nice, neat customizable package.”

    Brenda Taillefer | Executive Assistant, Athabasca Watershed Council

  • "...Never before have I seen a product that so easily and completely supports the creation of HR practices. Don't reinvent the wheel - buy one of the best wheels invented to take your small business forward..."

    Patti Sheehan | Principal, Puget Sound People Solutions | Seattle, WA
Testimonials Customer List