ConnectsUs HR ™ Resource Center & Support
A friendly HR expert by your side
At its core, the ConnectsUs resource center is where you download our premium HR templates and save them on your own company server. It also provides support and straightforward step-by-step instructions and best practices for using your documents to set up your HR. It's flexible, so you use what you need based on the kind of HR you want to create.
It speaks business casual and is aimed at for-profit small business, so it's full of no-nonsense pragmatic tools and advice. Best of all, we're open 24/7 so you're never alone.
Created by professional Instructional Designers
The resource center was created by professional instructional designers with Masters in online learning. Instructions are clear and straightforward and each step is intuitive and easy-to-follow.
Canadian Legislation Overview & Updates
- Learn about Canadian and provincial legislative bodies that regulate employment
- When important legislation changes for a province that we support, we'll let you know and we'll make the applicable changes to documents.
Free Product Support
We spent years creating ConnectsUs HR to support DIY HR. Most everything you need to know is in the Resource Center.
But of course, if you require additional help or should you experience technical difficulties, support is available to assist you with creating documents and assembling kits.
How it Works
- Tier 1: Email Support.
Initial support is received and sent by email and is usually answered within a few hours, but definitely within 24 hours. You'll have the ability to upload screen shots to supplement your inquiry.
- Tier 2: Phone Support
If an issue cannot be resolved on email, phone support will be provided.
- Tier 3: Web Conference Support
If an issue cannot be resolved by telephone, support will be provided by web conference and screen sharing.
What's not Covered
Support does not include the following:
- HR advice
- Legal advice
- Troubleshooting or configuring third party applications or integrating same with the documents.
More complex consultations and HR services ("Services") may be purchased in one-hour blocks with a one-on-one consultation.
ConnectsUs Consulting Services
Want someone to do the work for you? Learn more about our HR Consulting Services.