ConnectsUs HR Resource Center is like
having a friendly HR expert by your side.
ConnectsUs HR Resource Center
At its core, the ConnectsUs resource center is where you download our premium HR templates and save them on your own company server. It also provides support and straightforward step-by-step instructions and best practices for using your documents to set up your HR. It's flexible, so you use what you need based on the kind of HR you want to create.
It speaks business casual and is aimed at for-profit small business, so it's full of no-nonsense pragmatic tools and advice. Best of all, we're open 24/7 so you're never alone.
Resource Center Features
Free Product Support
We spent years creating ConnectsUs HR to support DIY HR. Most everything you need to know is in the Resource Center. (Refer to Resource Center Features above)
But of course, additional product support is available to assist you with questions that generally do not require legal or HR expertise.
How it Works
- Tier 1: Email Support.
Initial support is received and sent by email and is usually answered within a few hours, but definitely within 24 hours. You'll have the ability to upload screen shots to supplement your inquiry.
- Tier 2: Phone Support
If an issue cannot be resolved on email, phone support will be provided.
- Tier 3: Web Conference Support
If an issue cannot be resolved by telephone, support will be provided by web conference and screen sharing.
- Help with technical difficulties such as with downloading a template or experiencing issues logging in.
- Questions about instructions or topics included in the Resource Center.
- Where to find a template or topic.
- Creating or formatting a document.
- Assembling HR Kits.
- Other general questions that do not require legal or HR expertise.
What's not Covered
Support does not include the following:
- Document review
- HR advice
- Legal advice
- Troubleshooting or configuring third party applications or integrating same with the documents.
More complex consultations and HR services ("Services") may be purchased in one-hour blocks with a one-on-one consultation.
ConnectsUs Consulting Services
Want someone to do the work for you? Learn more about our HR Consulting Services.
"ConnectsUs nailed it!
This tool is so intuitive to use and saves me a ton of time.
High ROI. No brainer!"
Zakeana Reid, CHRP | HR | Hummingbird