ConnectsUs HR ™ Customer Support

At its core, the ConnectsUs resource center is where you download our premium HR templates and save them on your own company server. It also provides support and straightforward step-by-step instructions and best practices for using your documents to set up your HR. It's flexible, so you use what you need based on the kind of HR you want to create. 

It speaks business casual and is aimed at for-profit small business, so it's full of no-nonsense pragmatic tools and advice.  Best of all, we're open 24/7 so you're never alone.

Resource Center Features

Created by professional Instructional Designers

The resource center was created by professional instructional designers with Masters in online learning.  Instructions are clear and straightforward and each step is intuitive and easy-to-follow. 

Comprehensive Help

• Step-by-step diagrams

• Help videos.  Example

• FAQ library.  Example 

• Tips.  Example

Canadian Legislation Overview & Updates

• Learn about Canadian and provincial legislative bodies that regulate employment
• When important legislation changes for a province that we support, we'll let you know and we'll make the applicable changes to documents. 

We spent years creating ConnectsUs HR to support DIY HR. Most everything you need to know is in the Resource Center. (Refer to Resource Center Features above)

But of course, additional product support is available to assist you with questions that generally do not require legal or HR expertise. 

How it Works

• Tier 1:  Instant Chat. 
• Tier 1: Email Support. 
  Initial support is received and sent by email and is usually answered within a few hours, but definitely within 24 hours. You'll have the ability to upload screen shots to supplement your inquiry. 
• Tier 2:  Phone Support
  If an issue cannot be resolved on email, phone support will be provided.  
• Tier 3:  Web Conference Support
  If an issue cannot be resolved by telephone, support will be provided by web conference and screen sharing.  

What's Covered

• Help with technical difficulties such as with downloading a template or experiencing issues logging in.
• Questions about instructions or topics included in the Resource Center.
• Where to find a template or topic.
• Creating or formatting a document.
• Assembling HR Kits. 
• Other general questions that do not require legal or HR expertise.    

What's not Covered

Support does not include the following:

• Document review
• HR advice
• Legal advice
• Troubleshooting or configuring third party applications or integrating same with the documents.